Work Request History

Unified Glossary

Basics of using a Ramco iEnterprise Series 4.0  Web Page

Using Online Help

This page allows you to view the history details of the request selected in the previous page.  Tell me more.

The “Work Request History” page appears.

Work Request

The work request for which the history details are displayed.

Date

The date on which the work request was created.

Status

The status of the work request.

Desc.

The description of the request.

 

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Auto Close

The mode of closure of the request.

 
  • Yes- indicates that the request will be closed automatically by the system when the last work order that has been raised on the request is closed.

 
  • No - indicates that the request can be closed manually.

Type

The type of the request.

Category

The category to which the request belongs.

Priority

The priority of the request which indicates its level of importance.

Request On

The maintainable object, on which the request was created, which can be “Equipment” or “Location”.

Code

The equipment or location for which the work request was created.

 

The description of the equipment or location is displayed alongside.

 

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Location

The location of the equipment.

Problem

The problem for which the request was created.

 

The description of the problem is displayed alongside.

 

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The system displays the following fields in the “Request History” multiline:

Date

The date on which the action was taken on the request.

Time

The time at which the action was taken on the request.

Action

The action performed on the request, which can be “Created”, “Modified”, “Fwd to: <User Name>”, “Reversed” “Rejected”, “Approved”, “Approved and Created WO”, “Moved to Pending Jobs List”, “Canceled” or “Closed”.

Status

The status of the request after the action was performed. The following are the various actions performed on the request and the corresponding status:

 
  • Created – Fresh

 
  • Modified – Fresh

 
  • Canceled – Canceled

 
  • Approved – Approved

 
  • Approved and Created WO – Approved

 
  • Rejected – Rejected

 
  • Fwd to: <User Name> – Forwarded

 
  • Moved to Pending Job List – The current status

 
  • Reversed – The original status of the request before the action was taken, is restored.

 
  • Closed – Closed

Action By

The login ID of the user who performed the action on the request

Remarks

Any additional information relevant to the action taken on the request that is recorded as the history.

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Viewing work request history – An overview

The history of a request is recorded automatically by the system as and when an action is performed on the request. Whenever actions such as creating, modifying, forwarding, approving, reversing, rejecting, canceling or closing, are taken on the request, the system automatically records these actions as the history details of the request.

You can view the history details of the request selected in the previous page. You can also directly enter a request other than the request selected in the previous page and retrieve its history details for viewing. The details of the request history such as the action performed on the request, the user who has taken the action, the date and time when the action was taken and the status of the request after the action was performed, are displayed.

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