Viewing work request

This page allows you to view the details of the request selected in the previous page. Tell me more.

Select the hyperlinked work request from the multiline of the “Select Work Request” page.

The “View Work Request” page appears.

If you wish to view the details of a request other than the request selected in the main page, enter the following field in the “Work Request” group box:

Work Request	The request for which you wish to view the details (Alphanumeric, 18).
	Press <Enter>. The system retrieves the details of the work request.
	The system displays the following fields:
Date	The date on which the request was created.
Status	The status of the request, which can be “Fresh”, “Approved”, “Forwarded”, “Canceled” or “Closed”.
Desc.	The description of the request.
	Zoom facility available
Auto Close	The mode of closure of the request.
	Yes – indicates that the request will be closed automatically by the system when the last work order that has been raised on the request is closed.
	No – indicates that the request can be closed manually.
Type	The type of the request.
Category	The category to which the request belongs.
Priority	The priority of the request which indicates its level of importance.

The system displays the following fields in the “Eqp. / Loc. and Problem” group box:

Request On	The maintainable object on which the request was created, which can be “Equipment” or “Location”.
Code	The equipment or location on which the work request was created.
	The description of the equipment or location is displayed alongside.
	Zoom facility available
Problem	The problem for which the request was created.
	The description of the problem is displayed alongside.
	Zoom facility available
Location	The location of the equipment.
Remarks	Any additional information about the work request.
	Zoom facility available
Reported By	The employee ID of the user who reported the problem for which the work request was created.

The system displays the following fields in the “Other Details” group box:

Work Group	The work group which is expected to carry out the corrective action on the work order that is raised on the request.
Work Phone	The contact information of the person who can provide details about the request that was created.
Eqp. Condition	The condition of the equipment, when the work request was created.
Obs. Date	The date on which the problem was observed on the equipment or location.
	The time at which the problem was observed on the equipment is displayed alongside.
Target Date	The date by which the corrective action is expected to be completed.
	The time by which the corrective action is expected to be completed is displayed alongside.

The system displays the following fields in the “WO” multiline:

WO No.	The work order that was created based on the work request.
Date	The date of work order creation.
Time	The time at which the work order was created.
Desc.	The description of the work order.
WO Status	The status of the work order.
WO On	The maintainable object on which the work order was created. The system displays either “Equipment” or “Location”.
Code	The identifier of the equipment or location for which the work request was created.
Type	The type of the work order.
Category	The category to which the work order belongs.
Priority	The priority or level of importance assigned to the work order.

Click the “Print” pushbutton to print the work request details.

When the Print task is executed without the Work request number, then the system will throw an error message .

The system displays the following fields in the “Record Statistics” group box:

Created By	The login ID of the user who created the request.
Created Date	The date and time at which the request was created.
Last Modified By	The login ID of the user who last modified the request.
Last Modified Date	The date and time at which the request was last modified.

To proceed, carry out the following

Click the “View History” link from the bottom of the page to view the history details of the request.

View Work Request – An overview

You can view the details of the request selected in the previous page. The system also allows you to directly enter a request other than the request selected in the previous page and retrieve its details for viewing. The following details of the request are displayed:

the description and status of the request
the maintainable entity which can be equipment or location on which the request was created, and its code
the location of the maintainable entity
the type, category and priority of the request
whether the request is closed manually or automatically by the system
the problem for which the request was created and the person who reported the problem
the condition of the equipment and the work group which is expected to carry out the corrective action
the work group which is expected to carry out the corrective action on the work order that is raised on the request
the contact information and any other additional information about the request.