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This page allows you to select a request for viewing. Tell me more.
Select the “View Work Request” link under the “Work Request” business component.
The “Select Work Request” page appears.
Enter the following field in the “Direct Entry” group box, if you know the request for which you wish to view the details:
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Work Request |
The request for which the details are to be viewed (Alphanumeric, 18). |
Select the “View Work Request” link provided alongside, to view the request information.
To search for a work request
Enter the following filter criteria to search for a request in the “Search Criteria” group box. Data entry in the following fields is optional:
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Work Request |
The request for which the details are to be viewed (Alphanumeric, 18). You can enter the request in full or specify it partially. The system displays all the requests that are similar to the request entered here. Leave the field blank to retrieve all requests. |
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Desc. |
The textual description of the work request to be modified (Alphanumeric, 150). You can enter the description in full or specify it partially. The system displays all the requests whose descriptions are similar to the description entered here. Leave the field blank to retrieve all requests. |
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Reported By |
The employee ID of the user who reported the problem for which the request was created (Alphanumeric, 10). You can enter the employee ID in full or specify it partially. The system retrieves all the requests that were created based on the problem reported by employees with similar IDs. |
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Request On |
Use the drop-down list box to specify whether you wish to retrieve requests that are created on equipment or on location. The system provides the options: “Equipment” and “Location”. Leave the field blank to retrieve requests that are created on either equipment or location. |
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Code |
The equipment or location on which the requests were created (Alphanumeric, 30). You can enter the code in full or specify it partially. The system retrieves all the requests created on equipment or location, with codes similar to the code entered here. |
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Location |
The location of the equipment for which you wish to retrieve all the requests that have been created (Alphanumeric, 30). You can enter the location in full or specify it partially. The system retrieves all requests that have been raised on locations similar to the location entered here. This also includes requests that have been raised on equipment whose location is similar to the location entered here. Leave the field blank to retrieve requests created in all locations. |
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Type |
Use the drop-down list box to select the type of the work request to be retrieved. The system lists all the types that have been defined in the “Define WO Types” activity and are in the “Active” status. Leave the field blank to retrieve all the requests irrespective of their type. |
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Category |
Use the drop-down list box to specify the category of the request to be retrieved. The system lists all the categories that have been defined in the “Define WO Categories” activity and are in the “Active” status. Leave the field blank to retrieve all requests irrespective of their category. |
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Priority |
Use the drop-down list box to retrieve requests based on their priority. The system lists all the priorities that have been defined in the “Define Priority“ activity of the “Maintenance Organization“ business component. Leave the field blank to retrieve all the requests, irrespective of the priority attached to them. |
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WO No. |
The work order, which was created, based on the work request (Alphanumeric, 18). You can enter the work order number in full or specify it partially. The system retrieves all work requests based on which work orders with similar work order numbers have been created. |
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Status |
Use the drop-down list box to retrieve work requests belonging to a particular status. The system provides the options: “Fresh”, “Forwarded”, “Approved”, “Rejected”, “Closed” and “Canceled”. Leave the field blank to retrieve work requests belonging to all the statuses. The system leaves the field blank, by default. |
Enter the following fields to carry out a search based on the “Date Range” field:
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From |
The date starting from which you wish to retrieve the requests (Date Format). |
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To |
The date until which you wish to retrieve the requests (Date Format). Leave the field blank to retrieve all the requests that are created till date. |
Click the “Search” pushbutton to retrieve the search results.
Based on the filter criteria entered, the system retrieves details of requests in the “Search Results” multiline.
The system fills in the following field in the “Search Results” multiline:
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Work Request |
The work request retrieved by the system. |
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Date |
The date on which the request was created. |
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Time |
The time at which the request was created. |
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Desc. |
The description of the request. |
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Priority |
The level of importance or the priority attached to the request. |
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Category |
The category to which the request belongs. |
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Status |
The status of the work request. |
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Reported By |
The employee ID of the user who reported the problem for which work request was raised. |
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Request On |
The maintainable object, on which the request was created, which can be “Equipment” or “Location”. |
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Code |
The equipment or location code for which the request has been created. |
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Type |
The type of the request. |
Click the hyperlinked work request number in the multiline to view its details.
Select Work Request – An overview
This page allows you to select a request for viewing. You can directly enter the request to be viewed, if you are aware of the exact value. Otherwise you can select a request by carrying out a search based on the following fields:
4 the work request and its description
4 the maintainable object which can be equipment or location, for which the request has been created
4 the identifier of the equipment or location
4 the employee ID of the user who created the request
4 the priority assigned for the request
4 the location of the equipment for which the request has been created
4 the category to which the request belongs
4 the type of the request
4 the dates on which the request was created and modified.
4 The status of the work request
Based on the filter criteria entered, the system retrieves the details of requests belonging to any status in the multiline. From the search results, you can select a request for viewing the details.